Mar 26Perilous transitions: beware the chatbot that claims to solve all your problemsChatbots. When you work in any part of digital service design and delivery, it’s hard to avoid hearing about them, and I think the current hype around generative AI models like GPT-4 will only increase the discussions about (much less sophisticated) chatbots for service delivery. I am something of a…Chatbots11 min readChatbots11 min read
Jan 29Train adventures part 3: the planning and the bookingSo you’ve seen the journey there and back — but what about the process of planning and booking a trip like this? I know this is can put some people off, so here’s a quick outline of how I went about it for this trip. As a reminder, this was…Trains4 min readTrains4 min read
Dec 4, 2022Train adventures 2: the short(ish) journey homeFollwing on from my last post (Train adventures #1: heading South), here’s a bit about my journey back. In contrast to the scenic route on the way down, this was a much quicker route. Since there’s less to discuss about the actual journey, I’ll talk a bit about the planning…5 min read5 min read
Nov 29, 2022Train adventures #1: heading southI’d planned a couple of train trips this year — one for others, one for myself that I ended up cancelling, but I’d actually never done a ‘proper’ Interrail trip myself. …6 min read6 min read
Apr 15, 2022SPF, DKIM and DMARC: the what, the why and the howI’ve recently been sorting out my email setup on a couple of domains that I run for my personal use, and I struggled to find good resources to explain the concepts and basic implementation of SPF, DKIM and DMARC for beginners. This guide is aimed at people with small, simple…7 min read7 min read
Mar 16, 2022Weeknotes S02E04I’m not very good at writing weeknotes on a regular basis. I rarely find the energy on a Friday afternoon to write. Maybe I should try on a Monday morning — which to be fair, I did try to do this week, but circumstances got in the way and Monday…3 min read3 min read
Jan 14, 2022Weeknotes S0203: Welcome back!I haven’t written weeknotes in a few months. If I’m honest, I just haven’t had the energy at the end of a week to do so for them. Maybe I should stop calling them weeknotes. But this week was different and I did feel like writing! It’s been busy, but…3 min read3 min read
Oct 9, 2021Weeknotes S02E02: let’s learn to shareI feel like I’m settled in here and that’s really nice. There’s loads of stuff to get involved in, and everything is pretty entwined together, which can be hard, but I feel like I’ve got my head round it a bit better now. …Weeknotes3 min readWeeknotes3 min read
Sep 10, 2021Weeknotes S02E01: heuristicsI haven’t written weeknotes in a while. Partly, this is because I’ve had a lot of other things on. Things, good and bad, that have taken a lot of my emotional bandwidth and haven’t left me in a place where I want to write weeknotes. But also partly because I…Weeknotes3 min readWeeknotes3 min read
Aug 6, 2021Weeknotes S01E06: fuzzy logicAt this point in the week, I just look back and think “wait, what did I do this week?” I’m sure I did quite a lot, but I was moving from one thing to another most of the time, and I can’t quite remember. …Government2 min readGovernment2 min read
