I haven’t written weeknotes in a few months. If I’m honest, I just haven’t had the energy at the end of a week to do so for them. Maybe I should stop calling them weeknotes.

But this week was different and I did feel like writing! It’s been busy, but…

I haven’t written weeknotes in a while. Partly, this is because I’ve had a lot of other things on. Things, good and bad, that have taken a lot of my emotional bandwidth and haven’t left me in a place where I want to write weeknotes. But also partly because I…

I’ve had a few conversations with different people complaining about bad experiences with services (largely outside of work), and then thought “ah yes! but that’s because…”. It’s easy when you’re ‘inside the system’ to revert back to explanations, when it’s often better just to listen to people and learn from…

Keelan Fadden-Hopper

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